How to really know your Customer’s Experience

/ GreenRainMedia

Better Customer Experience starts with better company Leadership

SPS Contact

adult business commerce cook Photo by Clem Onojeghuo on Pexels.com

I had an issue with one of my home service providers and I called their Customer Service line for help. This is a National company with a central call center. I waited 49 minutes on hold before hanging up. No messaging on hold. Just music. No options for a callback, leave a message, or any other option that might have made me feel less frustrated.

I called the corporate office number that I found on Google, since it was not listed on the company Web site (why are they hiding?) and followed the IVR instruction to press “0” for the Operator to get some direction. Each time I pressed “0” the system hung up on me. I tried 3 times. As a consultant who works to fix broken Customer Service systems and processes like this, I was as intrigued as I was frustrated.

Need…

View original post 537 more words

What do you think?

Fill in your details below or click an icon to log in:

Gravatar
WordPress.com Logo

You are commenting using your WordPress.com account. ( Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. ( Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. ( Log Out /  Change )

Cancel

Connecting to %s