Last week members of both parties in Congress revived a bill that would make it harder to offshore call centers. The U.S. Call Center and Consumer Protection Act would establish a list of companies that move call center work out of the country. The bill requires that businesses with at least 50 call center employees notify the Department of Labor at least 120 days before relocating outside of the United States. Those in violation would be subject to a civil penalty of up to $10,000 per day. Read the full story by Stephanie Eidelman at InsideARM.
Florida State Representatives and Senators are moving a bill through the State’s legislature that would make it harder for companies to relocate Call Center jobs off-shore. Read the full story at floridapolitics.com
After working through so many years of the State of Florida vilifying Call Center workers and the Industry, it is refreshing to see the tide turn in favor of saving Call Center jobs in the state. The Contact Center industry is crucial in this age of customers demanding instant responses and information on demand from all of their service and product providers.
Well trained and professional Contact Center workers provide customers and businesses amazing value and ROI.